Last updated: 3 October 2026
Nova Cleaning Supplies (“Nova”, “we”, “us”) supplies wholesale cleaning and hygiene products to businesses in Melbourne and regional Victoria. This policy explains how we collect, use, store and disclose personal information when you use novasupply.com.au, request a quote or contact us.
Information we collect
When you request a quote, use the contact form or get in touch with us, we may collect:
- your name and business name
- your phone number and business email address
- your delivery postcode
- the products, quantities and other details you include in your request
- records of our phone calls, emails and orders with you
When you browse our website, we and our service providers may collect technical information such as the pages you visit, the site that referred you, your device and browser type and your approximate location. This is collected using cookies and similar technologies (see “Cookies and analytics” below).
If you use the quote list, the products you add are saved in your own browser (local storage) so the list is still there when you return. This list stays on your device and is only sent to us when you submit a quote request.
How we use your information
- to respond to your enquiry and prepare a quote
- to process and deliver orders and manage wholesale accounts
- to contact you about your quote, order or account
- to improve our website, products and service
- to measure the performance of our website and advertising
- to comply with our legal obligations
We do not sell or rent your personal information.
Who we share it with
We only share personal information where needed to run our business, for example with:
- providers that host and maintain our website and deliver our email
- analytics and advertising providers such as Google (see below)
- delivery or courier providers, where used to deliver your order
- professional advisers, or government authorities where required by law
Some of these providers, including Google, may store or process information outside Australia.
Cookies and analytics
Our website uses cookies and tools such as Google Tag Manager, Google Analytics and Google Ads to understand how visitors use the site and to measure our advertising. These tools may collect information about your visit, such as pages viewed and actions taken. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using the Google Analytics opt-out browser add-on.
Marketing
We will not add you to marketing emails unless you have agreed to receive them. You can unsubscribe from any marketing email at any time.
Security and storage
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including spam protection on our website forms. We keep personal information only for as long as we need it for the purposes above or as required by law.
Access, correction and complaints
You can ask to access or correct the personal information we hold about you, or make a privacy complaint, by contacting us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Nova Cleaning Supplies
Melbourne, VIC
Phone: 1300 518 051
Email: info@novasupply.com.au
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.